Emotibot was founded in 2015 by Mr. Jian Renxian, former vice president of Microsoft Search Technology Center Asia. Committed to technology research in natural language processing, speech recognition, computer vision, multi-model affective computing, Emotibot is one of the few enterprises in China with the all-scenario man-machine interaction technology of speech, semantics and images. 

Giving the prior focus on NPL for four years, we have developed the first dialogue AI platform with general semantic reasoning engine in China—Bot Factory™, and have taken the lead in establishing many cases with benchmark business enterprises in various industries based on Conversational AI and affective computing technologies, with which we continuously verify and polish the technology. With the Bot Factory™ platform, we also provide the state-of-the-art AI voice assistants for business enterprises, thus implementing the B2C business pattern. Up to now, we have become an important partner of Huawei's "1+8+N" business ecology, and have started in-depth cooperation with many business units of Huawei.

The financing funds will be used in two areas: 

1) Achieving continuous innovation breakthroughs in the field of NLP, affective computing and multimodal human-computer interaction technology; 

2) R&D to upgrade the Bot Factory™ platform, promotion of standardized products and business ecology implementation, and acceleration of in-depth cross-industry cultivation of AI solutions.

Innovation and R&D to generate the full-stack underlying technologies in our platform

Emotibot has created a full-scenario, all-round interaction technology of voice, semantics, emotion, providing enterprise customers and end users with superior and more accurate products of interaction experience.

Competitiveness One: preemptive strategy in developing NPL

With the solid independent research on Chinese and multilingual NLP, multi-modal affective recognition and Conversational AI platform, we successfully developed and rolled out our speech recognition technology (ASR and TTS) last year, and its practical scenario accuracy rates exceed the industry benchmark. Jian Renxian, founder and CEO of Emotibot, believes that the key to breakthroughs in AI lies in natural language processing, and that only companies that combine NLP and Conversational AI through machine learning and linguistic reconstruction are more promising to lead the implementation of NLP in the industry. Having keenly perceived the importance of NLP in AI industry four years ago and having honed our technology, we are now in the first tier as to this field, and we are also listed in the "Cool Vendors in Conversational AI in APAC".

Competitiveness Two: AI ContactCenter (AICC)—a full duplex, all-scenario platform

Emotibot’s intelligent engineering capabilities lie in its standardized, extensible and multi-scenario AI platform.

The AI Contact Center (AICC)— an all-scenario AI system developed by us, has capabilities such as speech emotion recognition, full-duplex speech, dialogue management strategy and user profiling. It is committed to creating a full-scenario AICC to implement an ecology of complete AI automation, AI assistance, and human-machine collaboration, covering an all-scenario intelligent products required by customer centers, which include intelligent IVR, voice quality inspection, customer service staff assistance, user profile, outbound robots, training partner robots, and insight analysis system. AICC, the integrated call center solution, now serves different scenarios in multiple industries, covering banking, insurance, securities, retail, education, healthcare, smart terminals, RPA, and other different fields, empowering an industry-wide intelligent development.

Competitiveness 3: Open platform for robot customization 

Bot Factory™, a full-stack AI customization platform developed independently by Emotibot, uses industry-leading natural language processing technology and combines machine learning and deep learning algorithms. Bot Factory™ has several distinct advantages.

- Fast on-boarding, with only one-click training.

- Enterprises can have access to AI capabilities at a lower cost.

- Product is highly customizable and requires no code.

    Bot Factory™ has provided efficient AI solutions for applications in a variety of industries, such as intelligent customer service, enterprise workforce, smart terminals, personal assistants, etc. Bot Factory™'s Do-It-Yourself utility allows companies to develop their own bots on an AI platform. With over 100 successful applications that allow companies to build their own interactive bots, the platform can be used in all kinds of scenarios both internally and externally, allowing more companies to not only enjoy the convenience of AI technology at a lower cost, but also significantly reduce maintenance costs. One of Emotibot's benchmark customers, Huawei, uses Bot Factory™ to set up its own multi-round conversation scenarios to help employees solve conversation problems in subdivided scenarios such as reimbursement, shuttle inquiries, and IT helpdesk, providing employees with a fast, unified, and timely conversation channel, as well as thoughtful and detailed employee services.

In addition, the chat model service provided by Emotibot for Huawei speaker products uses a full range of emotional computing technology, which gives Chatbot the ability to recognize, understand, adapt and express human emotions, feel all human emotions from sound, image and conversation, and conduct conversations more naturally and realistically. At the same time, Emotibot's self-built chat corpuses not only provide safe and secure chat content, but also support related personalized functions such as building brand images and customizing chat, providing Huawei speaker users with a more interesting interaction experience.

Four Years of persistence, together we take the lead in AI Industry Development

      Ms. Yan Xiong, co-founding partner of V Fund, the co-lead investor of this round, said, "As the most promising segment in AI, semantic recognition has a very high technical threshold. As a cutting-edge company in this field, Emotibot has independently developed a full package of underlying technologies, owns a number of independent intellectual property rights, and can make use of AI to empower its dialogue construction across fields and scenarios. Mr. Jian, the founder, was former vice president of Microsoft Search Technology Center Asia. He values the underlying technology, engineering capability and product implementation capability, which enable the company to establish itself in the industry and win back the head customer.

Solid underlying technologies, a team with comprehensive commercialization and engineering capabilities, and a clear business model are where V Fund’s focus lies when investing in AI companies." With the standardization of platform, modularization of underlying technology, and long-term accumulated machine learning and transfer learning capabilities, Emotibot has been able to implement its solutions in cross-industry and multiple scenarios, and work with many industry benchmark customers, including Huawei, OPPO, China Construction Bank, Bank of Communications, China Merchants Bank, China Minsheng Bank, Ping An Bank, ECOVACS , CIIC Guanaitong, CITS American Express, Tongcheng-Elong, CPIC, HUA LIFE INSURANCE, Aegon THTF, Bohai Life, Huatai Securities, Evergrande Group, Vanke, Country Garden, CGN, SANY, Ford, Foxconn, UBTECH, VIPSHOP, China Telecom, Changhong, Sanofi, Only Education, etc.

In the future, Emotibot will continue to forge ahead on the journey of polishing AI competence, combining the AI+ specific scenario solutions with the Bot Factory™ open platform, building an emotional robot ecology together with partners, and continuing to empower the smart growth of enterprises with high-performance and customized AI products.